Meet Your New Career Coach: AI

One of the most compelling uses of generative AI I’ve come across lately is how it’s being integrated into HR—especially when it comes to personalized career development.

Salesforce recently launched two internal AI tools: Career Connect and Career Agent. These aren’t generic chatbots. They’re designed to help employees identify growth opportunities, suggest relevant training, and map out personalized career paths—at scale.

This stood out to me because it shows how AI can move beyond automating repetitive tasks. It’s now being used to guide people through deeply personal and impactful decisions about their careers.

Here’s why that matters:

1. Personalized Support, Company-Wide

Traditional HR teams don’t always have the resources to give tailored career advice to every employee. With generative AI, you can deliver that support organization-wide—instantly and consistently.

2. Informed, Data-Driven Guidance

These tools don’t just give generic advice. They pull from company-specific role data, skills matrices, and training resources to suggest realistic, actionable next steps. It’s like having a mentor who knows your company inside out.

3. More Control for Employees

Instead of waiting for performance reviews or HR check-ins, employees can take ownership of their development. AI puts that power in their hands—on demand.

For anyone new to AI, this is a great example of how it’s being used in practical, people-first ways. It’s not just about automation—it’s about augmentation. Helping people make better decisions, faster.

If you’re curious about how to introduce AI into your own HR processes—start here. Focus on areas where people want more support but don’t always get it: onboarding, career planning, skills development.

The tools are ready. The use cases are clear. And the value—for both people and organizations—is real.

Want help identifying where generative AI can make the biggest difference in your HR team? Let’s talk.